Professional Customization, Excellence in Service
Our after-sales service engineers provide 24-hour phone support and remote assistance, responding quickly to your service requests and delivering remote support as soon as possible. We use a systematic service platform to record and track your requests, ensuring timely resolution and correct handling. Our professional technical team delivers tailored services for your needs.
Four core pain points in after-sales service
When production lines fail unexpectedly, traditional service models rely on manual dispatch and cross-region coordination with long average response times, making downtime unpredictable and directly impacting capacity and delivery.
Engineers vary in experience and capability; complex vision systems, algorithm parameters, and site conditions differ widely, leading to slow problem diagnosis, unstable repair outcomes, and recurring issues.
Frequent on-site emergency repairs, spare parts replacement, and production losses accumulate without preventive maintenance and remote diagnostics, driving up total lifecycle service costs.
Service requests, handling processes, and outcomes lack systematic records; work order status is opaque, making it hard to review and optimize or provide evidence for future upgrades and compliance audits.
One-stop service from design to integration
Professional Customization, Excellence in Service
Service philosophy: Customer needs at the core, integrating resources across the full process, leveraging key technologies to deliver customized, full-lifecycle premium service that comprehensively helps customers reduce costs and improve efficiency.
With globally leading multimodal perception technology, Tsingh Technology deeply integrates perception, edge computing, and AI decision-making capabilities. For manufacturing scenarios including automotive, new energy, and 3C electronics, as well as logistics center scenarios, we deliver an integrated end-to-end solution combining "visual perception + AI decision-making + blockchain attestation + automated operations" to simplify industry workflows and empower efficient industry development through technology.
Originating from Tsinghua University Computer Vision Laboratory, Tsingh Technology is a national high-tech enterprise. With our integrated architecture of vision algorithms, all-in-one smart cameras, and deep scenario fusion, we built the QT-VISIONHUB warehousing vision hub—covering inbound/outbound, putaway, sorting, loading, and cycle counting. We serve Fortune 500 companies including IKEA, P&G, Mars, and Mondelēz, delivering visible, accurate, and transparent intelligent upgrades for large warehousing and manufacturing enterprises.
Pre-sales Service
Free warehouse survey, free solution design, free on-site demo
Delivery Service
Free on-site installation, 7-day rapid go-live, free operator training
Warranty Service
1-year whole-unit warranty, 3-year core component warranty, free replacement for non-human damage
Operations Service
National three-tier O&M network, 2-hour response, 24-hour on-site repair
Upgrade Service
Lifetime free software upgrades with continuous recognition accuracy and efficiency improvements
